What role do storyboards or user flows play in UX?
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Storyboards and user flows play crucial roles in UX design by helping teams visualize and plan the user's experience with a product or service.
User flows map out the step-by-step journey a user takes to complete a task, such as signing up or making a purchase. They help designers understand how users move through an interface, identify potential friction points, and ensure that interactions are intuitive and efficient. User flows are especially helpful for planning navigation, decision points, and system responses.
Storyboards, on the other hand, use a narrative and visual sequence (similar to comic strips) to depict how a user interacts with a product in real-life contexts. They illustrate not just the interface but the user's emotions, environment, and goals. Storyboards are useful early in the design process to align the team on user needs, clarify use cases, and inspire empathy.
Together, these tools help bridge the gap between user research and design execution, ensuring that the final product is both functional and user-centered. They also facilitate stakeholder communication by presenting user journeys in a clear, engaging way.
In short, user flows define what users do; storyboards explain why they do it and how they feel along the way.
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