Describe a project where you improved the UX of an existing product.

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In a recent project, I improved the user experience (UX) of a legacy internal dashboard used by a client’s customer support team. The existing product had a cluttered interface, slow load times, and lacked intuitive navigation, causing frustration and inefficiency.

My Approach:

  1. User Research: I started by interviewing support agents and observing their workflows to understand pain points and common tasks.

  2. Data Analysis: I reviewed usage logs to identify frequently accessed features and bottlenecks.

  3. Simplified Interface: Based on insights, I redesigned the dashboard layout to prioritize key functions, reducing unnecessary elements and grouping related tools.

  4. Enhanced Navigation: Implemented a clear sidebar menu and breadcrumbs to improve navigation flow.

  5. Performance Optimization: Collaborated with developers to optimize database queries and front-end rendering, significantly speeding up load times.

  6. Interactive Prototypes: Created clickable wireframes for user testing, incorporating feedback iteratively.

  7. Accessibility Improvements: Ensured compliance with accessibility standards by improving contrast, font sizes, and keyboard navigation.

Results:

  • User task completion time dropped by 30%.

  • User satisfaction scores increased significantly in follow-up surveys.

  • Support agents reported feeling less frustrated and more productive.

This project reinforced the importance of involving users early and iterating designs based on real feedback to create an effective, user-centered experience.

Read More

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