What’s the difference between qualitative and quantitative research?

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Qualitative and quantitative research are two core approaches used to understand user behavior, but they differ in purpose, methods, and outcomes.

Qualitative ResearchExplores the “why”

  • Purpose: Understand thoughts, motivations, emotions, and experiences behind user actions.

  • Data: Non-numerical (words, quotes, observations)

  • Methods:

    • User interviews

    • Usability testing

    • Focus groups

    • Field studies

  • Sample Size: Small (5–15 users)

  • Outcome: Rich, in-depth insights; helps identify pain points, needs, and opportunities.

  • Example: Understanding why users abandon the checkout process.

Quantitative ResearchMeasures the “what”

  • Purpose: Collect numerical data to identify patterns, trends, and frequencies.

  • Data: Numbers, percentages, statistics

  • Methods:

    • Surveys with scaled responses

    • Web analytics (click rates, bounce rates)

    • A/B testing

    • Heatmaps

  • Sample Size: Large (dozens to thousands)

  • Outcome: Objective, measurable results; supports decision-making with data.

  • Example: Tracking how many users clicked “Buy Now” vs. “Learn More.”

Both are essential. Use qualitative to explore and quantitative to validate.

Read More

How do you create and validate user personas?

What is the importance of empathy in UX?

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