Can you describe a time when user research significantly influenced your design?

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Absolutely! In a recent project designing a mobile app for a healthcare service, initial wireframes were built around assumptions about how users would navigate appointment booking and access medical records. However, early user research through interviews and usability testing revealed unexpected pain points: users struggled with the complexity of multi-step forms and often felt overwhelmed by medical jargon.

Based on this feedback, we drastically simplified the booking flow—reducing steps, adding progress indicators, and replacing technical language with plain, patient-friendly terms. We also introduced contextual help icons and a more prominent search feature for medical records.

After implementing these changes, subsequent testing showed a 40% reduction in task completion time and a significant increase in user satisfaction scores. This experience underscored how direct user insights can uncover critical usability issues that assumptions miss, ultimately leading to a more intuitive and effective design.

It reinforced my commitment to iterative design driven by real user feedback, ensuring the final product truly meets user needs rather than just what designers assume.

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